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General Terms & Conditions

sam ink leader

SHIPPING TERMS & CONDITIONS

FREE SHIPPING is available.
Ship by UPS, DHL, TNT, and most recognized trucking and shipping companies.
Orders will be shipped same day when processed before 10:00 a.m. SGT
Unless otherwise expressed, pricing is ex-factory 16 Kallang Place, Singapore 339156.

WhatsApp +65 9653 0337 Mr. Frank.
Shipping Executive
frank@sam-ink.com

Zone 1 Malaysia. 1-day.

Zone 2 Brunie, Hong Kong, Indonesia, Macau, Philippines, Taiwan, Thailand. 2-days.

Zone 3 China, South Korea, Vietnam. 3-days.

Zone 4 Australia, India, New Zealand. 3-days.

Zone 5 Japan. 3-days.

Zone 6 Bangladesh, Bhutan, Cambodia, Cook Islands, East Timor, Fiji, Kiribati, Laos, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Pakistan, Papua New Guinea. Samoa, Solomon Islands, Sri Lanka, Tahiti, Tonga, Tuvalu, Vanuata. 3-days.

Zone 7 Canada, Mexico, United States. 3 to 4-days.

Zone 8 Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, MT, MC, Netherlands, Norway, Poland, Portugal, Romania, SK, SL, Spain, Sweden, CH, United Kingdom, Vatican. 3-4 days.

Zone 9 Albania, Andorra, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia Herzegovina, Canary Islands, Croatia, Egypt, Falklands, Faroe, Georgia, Gibraltar, GL, GG, IS, IR, IL, JE, JO, KV, KW, KG, LB, LY, MK, MD, ME, OM, QA, SA, RS, ZA, TR, UA, AE, UZ. 4-5 days.

Zone 10 Algeria AS Angola AI Antigua Argentina AW BS BB BZ BJ BM BO XB BW Brazil BF BI CM CV KY CF TD Chile Colombia KM CG CR CI CU XC DJ DM Dominican Rep EC SV ER GF GA GM Ghana GD GP GU GT HN Kenya Morocco Nigeria Peru PR Russia Tanzania Zimbabwe. 5-7days.

DUTY-FREE HS codes

  • AE Arab Emirates.  BH Bahrain.  KW Kuwait.  OM Oman.  QA Qatar.  SA Saudi Arabia.  8443.99.90
  • AU Australia 8443.99.0075
  • ASEAN ID Indonesia, MY Malaysia, PH Philippines, VN Vietnam.  8443.99.9000
  • BW Botswana, SZ Swaziland.  8443.99.3
  • BR Brazil 8443.99.23
  • CA Canada.  CR Costa Rica.  8443.99.0090
  • CH Switzerland.  HK Hong Kong.  EC Ecuador.  IL Israel.  JO Jordan.  8443.99.00
  • CN China 8443.99.9090
  • CO Colombia 8443.99. 0000
  • EU European Union.  UK United Kingdom.  8443.99.1000
  • JP Japan 8443.99.0004
  • MX Mexico 8443.99.99
  • NZ New Zealand 8443.99.1947G
  • PK Pakistan 8443.99.50
  • PE Peru 8443.99.0000
  • RU Russia 8443.99.1009
  • TR Turkey 8443.99.909000
  • PR Puerto Rico.  US United States.  8443.99.5011
  • ZA South Africa 8443.99.3

PAYMENT METHODS

PayPal, Visa, MasterCard, Wire-Transfer.

PRODUCT RETURNS

30-days Money Back Guarantee.

PRICES

Subject to minimum order quantities (MOQ) and may change without notice.

TERMS OF USE

SAM★INK® products are intended solely for use in inkjet printers.

TERMS OF PAYMENT

Standard terms are "Advance Payment" from date of invoice unless otherwise noted on the invoice.  All sums invoiced shall be paid in accordance with the terms described on the invoice.  Any outstanding balance not paid on time shall bear interest at the rate of 1% per month, compounded monthly.

COLLECTION EXPENSES

For dealers only: in the event, Buyer fails to pay SAM★INK® in a timely fashion and SAM★INK® initiates collection or legal action, the Buyer agrees to pay all of the Seller's collection or legal expenses, including but not limited to, court costs and attorney fees.

DELAYS

SAM★INK® will not be liable for any delays in the performance or orders or contracts, delivery or shipment of goods, or for any loss or damage by the Buyer for any reason of such delay, whether or not the delay is the result of the SAM★INK®'s negligence.

ORDER CANCELLATION COST

Orders can be canceled without cost.

LIMITATIONS ON DAMAGES & DISCLAIMER ON INDEMNIFICATION

SAM★INK® has made a good faith effort to determine that the goods shipped are of good commercial quality and are not in violation of any patent trademark or copyright.  In the event any goods are defective due to faults in their manufacture or packaging or through any other fault of the SAM★INK®, Buyer shall notify SAM★INK® immediately, stating the full particulars in support of his claim, and Seller will either replace the goods upon return of the defective or unsatisfactory goods, or SAM★INK® shall credit the Buyers account with the cost of such goods.  Under no circumstances shall SAM★INK® be liable for, or provide indemnification to buyer for, consequential or other damages, claims, liabilities, losses or expenses (including attorney's fees) resulting from, in connection with or by reason of, the use or the inability to use goods purchased from SAM★INK® for any reason.

WARRANTY

Established since 2001, SAM★INK® manufactures and ships 4,000 liters of ink to 30,000 customers every day. We calibrate ISO9001 types of equipment to consistently produce high-quality prints. We test print more than 1,000-ml of each batch to exceed the printhead warranty.

This warranty supersedes all previous warranties and applies to ink bottles and ink cartridges.

Inks and ink cartridges are generally warranted to be free from defects in materials and workmanship for a period of one (1) year. 

We will replace or refund defective products.  In the unlikely event that your printhead or your ink-delivery-system (ink-train) needs a replacement due to our ink, we will pay for the parts and labor for an independent repair.  Should you wish to return a product, please return it within 45 days of purchase with its invoice and we will return you your money - no questions asked.

This warranty does not cover parts replacement due to normal wear and tear, and it does not cover products that are misused or tampered with.

The advice of technical staff is available to trade customers, but we do not control or supervise the subsequent use of such advice and therefore does not warrant or guarantee such advice.

Email Customer Service jeron@sam-ink.com.

This warranty is in addition and does not affect your statutory rights under local legislation.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.  INKJET SYSTEMS SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITION OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SATISFACTORY QUALITY.  TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.  IN NO EVENT SHALL INKJET SYSTEMS BE LIABLE FOR ANY INCIDENTAL, DIRECT, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

COMMONWEALTH COUNTRIES:  THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANT-ABILITY AND SETS FORTH MANUFACTURER’S EXCLUSIVE REMEDY IN CONNECTION WITH SUCH WARRANTIES. IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR COLLATERAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF DATA OR LOSS OF USE, ARISING OUT OF, OR CONNECTED IN ANYWAY WITH, THIS AGREEMENT OR ANY GOODS SOLD PURSUANT HERETO. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY.

SPECIAL ORDERS

If any material shall be manufactured and/or sold by SAM★INK® to meet the Buyer's particular specifications or requirements and is not part of SAM★INK®'s standard line offered by it to the trade generally in the usual course of SAM★INK®'s business.  Buyer shall defend, protect and save harmless SAM★INK® against any suits at law or in equity and from any damages, claims for actual or alleged infringement of any Singapore or foreign patent, and shall defend any suit or action which may be brought against SAM★INK® for any alleged infringement because of the manufacture and or sale of the material covered thereby.

CONTRACT

These terms and the terms of the credit agreement, if any, are the entire contract between the parties. Said contract and its terms are the only terms upon which SAM★INK® will accept orders and are not subject to any other terms in purchase orders, written agreements or verbal agreements.  Any different or additional terms proposed by Buyer are rejected unless accepted in writing and signed by both parties.

CHOICE OF LAW OR VENUE

The laws of the Republic of Singapore shall apply to and have control of the interpretation and validity of this agreement.  Any dispute over the terms of this agreement or arising out of this agreement shall be litigated in the courts of Singapore.

SAM★INK®'s STANDARD GUARANTEE

SAM★INK® makes every effort to determine its materials shipped are of good commercial quality. In the event, any material SAM★INK® ships are defective due to faults in manufacture, packaging, or through some other fault of SAM★INK® and its vendors, then Seller will replace the defective material at no additional cost to the customer. This is the Buyer's only remedy under this guarantee.

Copyright © SAM★INK® INKJET SYSTEMS Private Limited. 2001-2017. This information is subject to change without notice.  INKJET SYSTEMS shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. All other brands & trademarks are properties of their respective owners & are used here for descriptive purposes only.