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Quality Policy

sam ink quality control management

Inkjet Systems Private Limited is committed to delivering high quality products & services. We will focus on our core advantages to achieve sustainable growth & to ensure the happiness of our society.

Quality Assurance

We believe that quality is crucial to sustainable growth. Therefore we accord high priority to quality control. To ensure that we deliver quality products we implement stringent quality checks at various stages of our business processes.

Quality Management System Certifications

Inkjet Systems Private Limited is ISO 9001:2000 & ISO 14000 certified.

ISO 9001:2000 is a system for establishing, documenting, and maintaining a system for ensuring the quality of the output of a process. It involves: -

(a) a review of the facility's quality manual and all related documentation to ensure that it meets the standards specified; and

(b) an audit of the facility's process to ensure that the system documented in the quality manual is in place and effective.

The ISO 9001:2000 certification is awarded to a company that has put in place a quality management system that complies with certain key criteria of the ISO 9001:2000 standards including, inter alia, management responsibility, quality policy, management review, documentation requirements, purchasing, product identification and traceability, process control, control of monitoring and measuring devices, control of non-conforming products, corrective and preventive action, handling, storage preservation and delivery, internal quality audit, training, servicing and statistical techniques. With this certification, our customers can be assured that our quality management system conforms to international standards.

Quality Control

Our Singapore laboratories are equipped to carry out quality checks on our products at various stages of the production processes. Our quality control equipment includes:-

  • CQMS - Color Quality Measuring & Control Systems
  • Liquid pH meters
  • Viscometers
  • Pressure Guaged Filtration Stability

Our quality control system entails the following measures:-

(a) Supplier Management. For quality control, we adhere strictly to our approved supplier lists and purchase supplies from the approved suppliers. We hold regular meetings with suppliers for continuous improvement in the areas of quality, timeliness of delivery and price.

(b) Incoming Quality Control. All incoming raw materials are subject to inspections to ensure that they comply with our requirements. They are analyzed using computerized systems to determine their purity and quality. Raw materials that do not comply with our requirements are returned to the suppliers and records of these in-coming inspections are maintained to assisting us in the evaluation of our suppliers' performance.

(c) In-process Quality Control. Measures relating to in-process quality control are implemented at various stages of our production processes to ensure that defective products or processes are identified and corrected at an early stage to minimize rework and re-processing. These are typically done through sampling inspections and some of the properties being monitored include pH value, temperature, volume, and duration of chemical reactions.

(d) Outgoing Quality Control. Sample tests are conducted on finished products to ensure that only products that conform to our in-house standards are delivered to customers. Our quality standards are comprehensive and include inspection of print head life, color tone, media compatibility, drying time, and light-fastness. In the event that the finished products fail any of the outgoing quality control checks, they will be withheld and further analysis will be conducted to investigate the causes for failing the quality checks.

(e) Customer Feedback. We garner feedback through regular meetings with our customers to review our performance and to assist our customers in resolving technical issues they face during their printing process. These feedback sessions allow us to understand our customers' needs and enable us to improve our products and processes.

Our quality control system is subject to quality control audit which includes ascertaining adequate personnel training, proper maintenance, and calibration of equipment used in the production processes, as well as the use of prescribed procedures for all operations.

Based on 20 financial years, the number of products rejected by our customers accounted for approximately 0.0001% of our company's revenue.

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