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PRODUCT WARRANTY & RETURN POLICY

How a 16-Year-Old Ink Return Policy & Warranty Stood the Test of Time?  All Sales are NOT Final.  We accept returns!  We stand behind our products and if you're not happy, we'll give you back your money.

Established since 2001, SAM★INK® is a manufacturer who ships 4,000 liters of ink to 30,000 repeat customers every day.  We employ ISO9001:2000 types of equipment that are meticulously calibrated to consistently produce high-quality prints.  We test print more than 1,000-ml of each batch to exceed the printhead warranty.

This warranty supersedes all previous warranties and applies to ink bottles and ink cartridges.

What does this warranty cover?
SAM★INK® inks and ink cartridges are warranted to be free from defects in materials and workmanship.

What will SAM★INK® do?
We will replace or refund defective products.  In the unlikely event that your printhead or your ink-delivery-system (ink-train) needs a replacement due to our ink, we will pay for the parts and labor for an independent repair.  Should you wish to return a product, please return it within 30 days of purchase with its invoice and we will return you your money - no questions asked.

What does this warranty not cover?
This warranty does not cover parts replacement due to normal wear and tear, and it does not cover products that are misused or tampered with.

How do I replace or get a refund?
WhatsApp the CEO Mr. Sam Leong at +65 9011 2282 or contact Customer Service at +65 6333-3302.

This warranty is in addition and does not affect your statutory rights under local legislation.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.  INKJET SYSTEMS SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITION OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SATISFACTORY QUALITY.  TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.  IN NO EVENT SHALL INKJET SYSTEMS BE LIABLE FOR ANY INCIDENTAL, DIRECT, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

COMMONWEALTH COUNTRIES:  THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANT-ABILITY AND SETS FORTH MANUFACTURER’S EXCLUSIVE REMEDY IN CONNECTION WITH SUCH WARRANTIES. IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR COLLATERAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF DATA OR LOSS OF USE, ARISING OUT OF, OR CONNECTED IN ANYWAY WITH, THIS AGREEMENT OR ANY GOODS SOLD PURSUANT HERETO. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY.

Copyright © SAM★INK® INKJET SYSTEMS Private Limited. 2001-2017. This information is subject to change without notice.  INKJET SYSTEMS shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. All brands & trademarks are properties of their respective owners, we are not associated with any printer manufacturer.