Asian Languages African Languages SAM*INK® Dealer, License, Franchise
USA, UK, Germany, Canada, Dubai, Australia, Brasil, Africa, China, Europe, India,...
There is a tide in the affairs of men,
Which, taken at the flood, leads on to fortune;
Omitted, all the voyagers of their life
Is bound in shallows and in miseries.
On such a full sea are we now afloat,
And we must take the current when it serves,
Or lose our ventures.
-- Shakespeare, Julius Caesar
"I promise that your unit-franchise territory is exclusive.
You're in business for yourself, but not by yourself.
If someone living within a 100-kilometer radius wanted to buy SAM*INK®, he has to come to you. For no matter how inept a franchisee might be, no one else could sell SAM*INK® in your territory - not even the SAM*INK® company. I know that this system will protect some weak franchisees, but far more often it will turn an entrepreneurial spark into a flame. Whatever business prospects lay within your area belongs to you, along with the profits you make.
Over the last 10 years, SAM*INK® has helped many individuals like you be in business for themselves and live out their dreams. To learn of our SAM*INK® serviceman opportunity, we have designed a thorough discovery process. It is an organized step-by-step procedure that values your time, provide the information you need , and makes for a productive and enjoyable experience. I would like to congratulate you on taking the initial step to seize control of your professional career, to revitalize your personal life, and to secure your family's future. And you have made a wise decision to explore the SAM*INK® serviceman franchise opportunity because you will be following an established and proven business model with systems and support that minimize your risk and increase your potential for success. If you are ready to take the next step. Please take a couple of minutes to complete our short and confidential franchise application or qualification form and let the process begin."
-- Sam Leong
What is a Franchise?
The SAM*INK® franchise is a method of doing business with 3 elements:
- The franchisor, INKJET SYSTEMS Private Limited in Singapore, owns the trademark SAM*INK® and manufactures large-format inkjet printer inks, spare-parts, and provides printer-repair services.
- The franchisor exerts a significant degree of control over the method of operations and provides significant assistance.
- The franchisee obtains the rights to operate the business. The rights to acquire an asset (not just any asset that you own but something that pays you, an asset that earns you more money) that gives cash generating opportunities that creates passive cash flow. Examples are stocks, bonds, real-estate, & education*. In return, the franchisee is required to make payments in terms of franchise fees and royalty fees.
* Sorry, but if you think education is expensive, you should see how expensive a lack of education is.
The SAM*INK® Franchising Philosophy:
- Franchising is a business; it is not just an alternative management system.
- The franchise business is a core business.
- There is strong leadership by the owner Sam Leong at the director's level personally pushing the franchise.
- Eventually, all franchisees must be experts in marketing SAM*INK® inks, spare-parts, and printer-repair services.
- Franchising provides a head start to the challenges of global expansion; it is not a solution to inherent problems of the business.
What is the SAM*INK® Franchise?
* It is a business strategy for getting and keeping large-format inkjet printer end-users.
The SAM*INK® Franchise is a Full Business Format Franchise. There are:
- Visual corporate identities based on a registered trademark.
The SAM*INK® distinctive identity of the franchise operation is one of the main attractions for the potential franchisee. It distinguishes the SAM*INK® global network from competing services.
The principal function of the SAM*INK® corporate image is promoting uniformity of service, which the customer has come to associate with the trade name and its goodwill. The SAM*INK® corporate image is evident in every aspect of the operation. From the initial meeting with prospective franchisees through all their business and administrative system and in the presentation of goods and services.
In order to achieve maximum benefits from any Pilot Operation, at least the basic requirements for the SAM*INK® corporate image must be identified, protected, and incorporated into the operation from the out set. Main areas of enforcement are:
- Stationary,
- Web-sites,
- Sales Literature,
- Invoices,
- Contracts,
- Advertisements,
- Letterheads,
- Business Cards,
- Local Promotions,
- Uniforms,
- Vehicle / Equipment livery,
- Service Center Fittings & Fascia. - Support systems consisting of training, ongoing assistance with marketing, advertising, purchasing, and operational aspects of the business.
- Operating systems or full business format including specifications, quality standards, and prescribed products and methods of operation.
- Payment systems that is ongoing, a lump sum paid in advance plus an ongoing royalty or management fee.
Roles of the Franchisor i.e.SAM*INK®, INKJET SYSTEMS Pte. Ltd.:
- Advertises and promotes activities on behalf of the franchise network.
- Communicates effectively with franchisees.
- Trains the franchisees. Covers both initial and ongoing training.
- Image champion. Prestige and goodwill of the franchise network must be maintained at all times.
- Operational support. Assist franchisees with improving all aspects of the business to enhance performance.
- New ideas. Undertakes ongoing R&D and market research activities.
- Shared resources. Leverage on growing network by passing on savings to franchisees on bulk purchases.
Roles of SAM*INK® Franchisees:
- Develop the market.
- Increase market share and brand awareness.
- Maximize profits.
What type of franchise format is SAM*INK®?
- It is a full business format franchise.
- It is not a management franchise, not a product franchise, not a process franchise, not a job franchise, not a loose franchise, and not an economic grouping.
What is SAM*INK® Full Business Format franchise?
- It is a carefully structured program whereby the owner of the business, the franchisor,
- enters into a mid to long-term agreement
- to transfer the business know-how, potential, and good-will to a franchisee for use
- in an exclusive territory or location in exchange for both an initial franchise fee and on-going royalty fees.
Franchising is not a bed of roses. But with a solid foundation, genuine commitment, and a properly selected group of team players -- especially franchisees, the franchise is going places.
-- Sam Leong.
- A grant to an individual, group or entity of a right to operate a single business outlet (service center) at one specific location (or within a defined territory) for a specific period of time is a Unit-Franchise. In some cases, it provides for an exclusive territory in which the Franchisor agrees not to introduce another similar franchised or company-owned business in that defined territory.
- A Franchisee who has the right to establish and operate more than one Unit-Franchise within a defined territory is an Area-Franchisee. Unlike a Master-Franchisee, an Area-Franchisee does not sell or service franchisees in an exclusive area. The Area-Franchisee will usually pay for the territorial rights and will have a performance obligation or schedule for development.
- A Franchisee who is granted the right to exercise powers normally reserved for the Franchisor in a specific territory is a Master-Franchisee. A separate initial fee is charged to the Master-Franchisee for the right to sub-franchise an area or a territory. Master-Franchisees generally have the right to offer and sell franchises and to collect fees and royalties. They have to provide training services and support to Franchisees within the boundaries of their designated territory. In the SAM*INK® Master-Franchise program, the Franchisor will continue to control the Master-Franchisee's activities and will also offer support, guidance, and assistance to the Master-Franchisee in areas such as new product development, advertising, and marketing procedures as well as quality control.
Why is the SAM*INK® franchise successful?
- Operational Breakeven within 3-months due to respectable profit margins.
- Return-On-Investment within 12 to 18-months due to a relatively low start-up cost.
- Market leadership demonstrated globally.
- The SAM*INK® trade-name is firmly & globally established across multi-cultural, multi-lingual, multi-religious, and multi-racial communities in USA, China, Japan, Germany, Brasil, Russia, India...in the large-format inkjet printing industry and it has the inherent ability to attract & retain end-user customers.
The SAM*INK® brand equity has distinctive & descriptive aspects in its symbolic presentation, imagery, and consumer association.
- SAM*INK® relationship. Customers are not just buying ink products and services, they are buying SAM*INK®.
- SAM*INK® experiences. As with every relationship, it is the experience that makes the difference. SAM*INK® is generating consistently good experiences, whether they originate from franchisees, products, or services.
- SAM*INK® is very personal. Customers are choosing to make friends with SAM*INK® because it gives them the opportunity for a relationship and good experiences. SAM*INK® gives exclusivity of feeling and association.
- SAM*INK® evokes emotion. Perhaps one of the most amazing facts about it is that it evoked emotion in people. Many people are intrigued by how powerful SAM*INK®-related emotions can be, and are mystified as to how it was built with this mind. - Exclusive products and know-how available only at SAM*INK® service centers & nowhere else.
- Longer life cycles in the large-format inkjet industry.
- The obvious presence of a proven & repeatable system.
- Committed management at the director's level.
- Its global franchise network.
The SAM*INK® brand perception:
- The dominant brand color is Yellow & Black.
- The brand's character is described as Hardworking, Caring, Intimate, Friendly, Down-to-Earth, & Humble.
- The brand is communicating Reliability.
- The brand creates the life-style experience of Freedom & Liberty!
Why do we want to Franchise?
- Fulfilling the vision and mission of the company: Shared Success.
- Offer financial independence to the lives we touch.
- A more secure way for franchisees to expand.
- The ability to conduct business on a worldwide scale while maintaining a local approach.
Which areas does the SAM*INK® franchisor provide support?
- Advertising and promotional activities.
- Corporate communications.
- Training.
- Image and corporate identity guidance.
- Operational support.
- Research & Development.
- Share resources and business know-how.
Where are SAM*INK® vital areas of control?
- People Recruitment - e.g. Managers & Printer-Repair Engineers to be endorsed by SAM*INK®.
- Training -- all staff including trainers.
- Feedback Mechanisms -- WarPlan, BuyPlan, Matrix, P&L.
- Intellectual Property Control -- copyrighted manuals for training & operations.
- Follow strictly the corporate identity.
- Technology -- accounting software and micro-electronic chips.
- Pricing Control -- advice and final say.
- Operating Procedures.
- Territorial Control.
- Site Location.
- Equipment supply from SAM*INK®.
- List of activities & associated materials.
- CCTV access and customer service observation.
- Rewards.
The SAM*INK® Franchise Development Program & Its Support Attributes:
- New ideas generated through designated research & development team.
A continuing program of new products & services development and testing.
Maintains a Knowledge-Management-System. - Training - Initial & Ongoing.
A complete training program for both the franchisee and the franchisee's staff.
It provides hands-on experience in every operational aspect of the business.
A structured training program.
Continuous education.
Individual learning road-maps.
A mentoring system.
We monitor, evaluate and continuously improve our training effectiveness.
We are committed in developing our franchisees. - Operational support.
A detailed and readable Operations Manual that will guide franchisees through start-up and well into successful operations; purchasing benefits from the franchisor; reliable supply of goods from franchisor to franchisee.
Operational flow.
Standard Operating Procedures.
Operational audits. - Image building by maintaining reputation and goodwill of the business at all times.
A registered trade-mark and trade-name; reliable, affordable product and service; unique exterior and interior design that invite and draw end-users into the franchise location.
Consistent corporate communications.
Brand effectiveness.
Good reputation in the market place.
Monitor IP infringement. - Communicating effectively with the franchisee.
Daily updates on www.sam-ink.com to keep franchisees informed of the latest activities and trends affecting business and industry;
Keep tabs on the competition and feature the successful efforts of different franchisees.
Effective communications through mobile phones, emails, and faxes.
Constantly keep end-users updated of our new offerings.
A Service Recovery framework.
A standardize activation process to serve our franchisees.
A franchisee feedback process. - Share business experiences and know-how continually with a view to rapid business expansion.
The ability to leverage on a growing network of independently owned and operated franchises through cross-sharing of ideas, experiences and knowledge transfer.
An informal mentoring system in place for staff and franchisees.
Established communication channels for sharing of best practices. - Advertising and promotion activities on behalf of the franchisees.
Marketing, merchandizing and advertising support - everything from developing new market conceptualizing ideas to advertising assistance.
A&P packages ready to share with franchisees.
Current A&P processes are effective.
We have an attractive brand.
We have a clear A&P strategy. - Commitment to site visits at least ONCE a year.
Planned visits for designated countries.
Regularly keep in touch with our existing franchisees through WarPlans, BuyPlans, and the Matrix.
Franchisor SAM*INK®'s Health Checklist.
- There is an existing operation suitable for total cloning.
- The business is profitable.
- There is an experienced franchise management team in place.
- The business is easily taught to others.
- There is adequate training expertise and resources.
- The business has features to give the franchise an edge over the competition.
- The brand name reflects who we are and what we do.
- Intellectual property rights are effectively protected.
- There are resources to build and support a global network.
- There are resources for feasibility study and pilot operations.
- There is adequate recruitment and selection experience.
- The business has international adaptability.
Facts about the SAM*INK®'s Franchise System
SAM*INK® has been a franchising company since 2003 and has relied on its franchisees to play a major role in the system's success.
SAM*INK® remains committed to franchising as a predominant way of doing business.
Today, the SAM*INK® franchise is the leading global large-format inkjet-printer service provider with more than 30 franchisees, located in more than 20 countries.
If you are considering buying a SAM*INK® franchise today, you will most likely be a very selected number of new operators who enter the system by purchasing a new city.
When all major cities are occupied, most franchisees will then enter the system by purchasing an existing franchise, either from SAM*INK® or from a SAM*INK® franchisee.
The SAM*INK® Franchisee Profile
- Business experience - 5 years sales experience.
- Manage finances well - Understands financial statements.
- Management skills - Personally manage the day-to-day operations.
- Customer service experience - Motivate servicemen to deliver exceptional customer experience.
- Good credit history - An acceptable credit history.
Franchisees are supported everyday.
No franchisee is left behind and failure is not an option.
There is a 1.9% support fee based upon the franchisee's sales performance.
visit SAM*INK Franchisees
Cities are allocated based on the guiding principal that "SAM*INK® users should be adequately serviced".
When two or more franchisees are biding for a city, "the allocation is decided by measuring the franchisee's service abilities to earn the loyalty of his end-users".
Key points are:
- A service center with a certified Serviceman living in the City.
- Provide 4-hours on-site service.
- 30-days stock or about $50,000 worth of inventory.
How are Franchisees Disciplined?
1st offense Yellow-Card warning,
2nd similar offense Red-Card Disqualification until standards are upgraded. During the upgrading, the city's end-user customers will be serviced by a neighboring city's franchisee.
visit SAM*INK Franchisees
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| Brasilian Entrepreneur, Mr. Romulo Munhoz This e-mail address is being protected from spambots. You need JavaScript enabled to view it Franchisee Brasil. |
Canadian Entrepreneur Ms. Java. This e-mail address is being protected from spambots. You need JavaScript enabled to view it Master Franchisee Canada 2009. Appoints sub-franchisees in Toronto, Montreal, Ottawa, Calgary, Edmunton. International business experienced and strong leadership. |
China Entrepreneur Mr. ChenXin. This e-mail address is being protected from spambots. You need JavaScript enabled to view it Master Franchisee 2008. 38. Hard working father & loving husband. Managing 25 service engineers. |
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| China Master Franchisee Service Manager Mr. Liu Shi Feng. This e-mail address is being protected from spambots. You need JavaScript enabled to view it SAM*INK Certified DesignJet Engineer. |
Egypt. Mr. Khaled Mohamed. This e-mail address is being protected from spambots. You need JavaScript enabled to view it Master Franchisee. Director - Gulf. Super-Wide Format Technical Expert. CMYK Africa.
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United-Arab-Emirates Exclusive Master Franchisee Mr. Mani. N. 38, Directs 9 SAM*INK Certified DesignJet Engineers in a Spare-parts Business. Father of twins son & daughter. |
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| Indonesian Entrepreneur Mr. Lianto Tim. This e-mail address is being protected from spambots. You need JavaScript enabled to view it Master Franchisee Indonesia. |
Turkish Entrepreneur Mr. Osman OZCAN. Exclusive Master Franchisee Turkey. 2008. 35, Father. 15-years Large Format Printer Service Experience. Managing 8-Engineers. www.inkateknik.net |
China Northern-Region Exclusive Franchisee Mr. Yu Guo Bin. |
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| China Franchisee North Engineer Mr. Alex Chiu. | Filipino Entrepreneur, Mr. Emmanuel Romey SAM*INK Dealer Philippines. |
Malaysian Entrepreneur. Mr. Adrian YAP.
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Master Franchisee since 2005. 39. DesignJet ICC Colour Profile and Raster Image Processor Specialist. |
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| Thailand. The honorable Mr. Sumate JOONRONSILP. This e-mail address is being protected from spambots. You need JavaScript enabled to view it Exclusive Master Franchisee since 2003. 42. Strict Father of two and Loving Husband. |
American Entrepreneur Mr. James Schall. |
Indian Entrepreneur Mr. Mukesh Sharma. This e-mail address is being protected from spambots. You need JavaScript enabled to view it Master Franchisee Delhi India. |
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| Michael McPeak. SAM*INK Dealer UK. |
Indian Entrepreneur Mr. Anil Rohira This e-mail address is being protected from spambots. You need JavaScript enabled to view it Master Franchisee Mumbai India. |
Colombian Entrepreneur Mr. Orlando Sanabria Franchisee Colombia. |
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| Indian Entrepreneur, Mr. Emmanuel Romey SAM*INK Dealer Bangalore India. |
Italian Entrepreneur Mr. Carlo Tafuni SAM*INK Dealer Italy. |
New Zealander Entrepreneur Mr. Les King |
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| Taiwanese Entrepreneur, Mr. Martin Chuang SAM*INK Dealer Taiwan. |
One of our greatest strength is our ability to conduct business on a worldwide scale while maintaining a local approach.
At the heart of this approach is our franchise system. Before any of our products is printed by anybody around the world, it has to be produced, packaged, distributed, & serviced. Since more than 2,000 liters of our inks are enjoyed every day, our franchise system has to be the best. Our business opportunities are enormous & our commitment to our customers & communities is great.
Our franchisees are local companies so they are rooted in their communities, thinking, & acting locally. They are employers, purchasers of local goods & services, good neighbors, & of course, producers of one of the world's environmentally friendly inks.
It's a big job, & sometimes it's done quite creatively. In Indonesia, for instance, boats transport SAM*INK between the many hundreds of islands that make up the nation. Across India, franchisees deliver to hundreds of family-run home-based printers on which local economies depend.
visit SAM*INK Franchisees
History of the SAM*INK Franchise
SAM*INK originated in 2001 selling on good quality & affordable price. Early growth was impressive, but it was only when a strong franchise system developed that SAM*INK became one of the world-famous brand it is today.
2001...A modest start for a bold idea. Sam made and refilled some ink cartridges in his 3-bedroom home kitchen in Singapore & showed it to customers. The customers were so impressed with it that they started asking for more. Customers started introducing him to other printers.
2002...Competition. Sam's modest start attracted competitors immediately. Individuals who have no inkjet experience started to import inks and grab his customers. While these competitors were just driving prices down, Sam was driving quality, reliability, & service-levels up.
2003...Birth of the Brand. Sam worried that his ink was easily confused with imitators. The SAM*INK trade-mark was filed, approved, & granted a trade-mark registration. Today, it is one of the most recognized icons in the large-format inkjet printing world.
2004...International expansion. The company began a major push to establish franchisees outside Singapore. Franchisees were opend in Malaysia & Thailand.
2005...R&D new products. The company started investing heavily in R&D to develop new ink formulations, new electronics, & production know-how.
2006...Serving customers better. The company started investing heavily to train & nuture franchisees.
2007...Low-solvent inks. The SAM*INK franchise system grew up with roots deeply planted in local communities. This heritage served the company well today as printers seek brands that honor local identity & the distinctiveness of local markets. As was true years ago since 2001, strong locally based relationships between franchisees, customers, & communities are the foundation on which the entire business grows.
visit SAM*INK Franchisees
From the world's largest cities to its most remote villages, our franchise system is made up of locally rooted enterprises committed to quality. The SAM*INK franchisees exert a strong influence on economic development & actively participate in community life through local events & philanthropic activities.
Franchisees are a critical local link. They sell & market our brand to businesses & institutions -- engineering firms, architects, construction companies, printing companies, sign-makers, & schools, among others. For each of our customers, providing the right mix of products & packages at the right price is the foundation of mutual success. Local printer's taste & wishes determines the packaging types a particular customer wants us to supply.
visit SAM*INK Franchisees
Franchisee Profile
(accumulated from Sam's training diary)
- Overall Business Experience
He is able to vocalize the advantages of a SAM*INK® franchise and is emotionally clear minded about the 1.9% global advertising campaign franchise contribution that would benefit the entire franchise system. He has calculated over and over again what it would cost him as an individual to buy the services he gets from SAM*INK®. The association with the SAM*INK® franchise is worth a lot, of course. Global advertising. Purchasing power. Attracting good employees. Training of his managers. New product development. He has calculated that he could not afford to experiment all that alone over 2 years and not run out of cash, ride through a recession, make enemies of his customers, and/or make any fatal mistakes. - Proven Track Record
He did not inherit wealth but has established an independent and stable career. - Chemistry
He saw that SAM*INK® is not making a quick profit by selling him a franchise. He somehow realised that his success insures SAM*INK®'s success. That if he fails, SAM*INK® will have also failed. He somehow realised that SAM*INK® is not just trying to profit from him like a customer, but a genuine business partner that wishes him to get quality supplies at rock-bottom prices. - Willingness to Work with People
Interestingly, smaller and more entrepreneurial operators who came from outside the inkjet business are producing better results. Their dedication to Sam's franchise operating system. They are dead serious as they watch over their operations, setting basic standards of achievements and monitoring operators to determine whether basic standards were being met. He is open minded in accepting and mastering the SAM*INK® system. He annually comes to the training center and commits to the continuing program of education and upgrade. - Successful Completion of Technical and Business Training
He is able to admit to what he does not know. He knows that he will pay dearly and pay a lot more to find out all the mistakes that SAM*INK® had made years ago. He calculates that he does not want to grind through those mistakes. When something is working and is proven, he knows that he already have a big head start. - An Entrepreneurial Spirit
While he yearns to be independent, he is not ready to get into business completely on his own. The SAM*INK® franchise becomes an attractive compromise: he could control his own financials and and still receive the support of a global system as long as he follows the basic rules. He is a mix between a full-fledged entrepreneur and a corporate employee. - Willingness to Devote Full-Time to the Operation
His single-minded business philosophy, his virtually compulsive adherence to the fundamental SAM*INK® operating strategies that are designed to attract and retain customer loyalty. His emphasis on such basic qualities as courtesy, cleanliness, and service. Above all, his abiding loyalty to SAM*INK® who is continually working to help upgrade his franchise. - Understands the concepts of Franchising
The idea of simply copying SAM*INK® franchise did not even cross his mind. He knew that it is not an easy matter to pattern a franchise like SAM*INK®'s. The franchise has a complete, time-tested, modern, globally adapted, and continually improving package that he could go out and execute it to success, city after city. Besides, the franchise has some formulations, microelectronics, computer programs, equipments and processes that couldn't be easily copied. It has a specially fabricated printhead re-manufacturing machine for one thing, and the set-up of all the rest of the equipments was in a very precise, cost saving, and repeatable pattern. Then there was the name. He has the strong intuitive sense that ''SAM*INK®'' was exactly right. - Long-Term Commitment
He has decided to give up jobs in other careers and deliberated on the franchise with almost all his savings. Typically, all the money he could borrow from friends and relatives. He is a full-time independent owner-operator who is willing to invest everything he had for the chance to quit working for someone else and begin working for himself.He does not posses any unusual aptitude or intellect. He has common sense, dedication to principles, guts, staying power, and a love of hard work. He can muster a total commitment of personal time and energy. He is willing to concentrate exclusively on the challenge of operating the franchise. Not a passive or side-line investor, but a hands-on operator with a consuming commitment to succeed.
How Can You Be a SAM*INK Franchisee?
You should posses a premise of 500 square-feet area in the center of the inkjet printing location in any of the major cities like Moscow, Sydney, Dubai, London, Mumbai, or Berlin with a 300-km radius population of 1 million people. You have an investing capacity of USD50,000 to purchase inks & service your customers. You have a knowledge of inkjet printing & the zeal to excel in whatever you do.
Benefits:
- A profitable business proven in more than 10 countries worldwide.
- Territory exclusive SAM*INK products only available at your store.
- A fast business system to reach profitability with ease.
- You become a co-owner of the SAM*INK brand & goodwill spread across the world.
Franchise Support:
- New product introduction.
- Management & operational staff training.
- Promotional materials & mailers.
- Marketing strategies.
- Technical support.
A No-Charge 5-days Intensive Training Program:
Sam will personally sit with you & your technical staff over 5-days to ensure that adequate training is provided make you succeed. Training content includes:
- HP1050 Printer
- HP4000 Printer
- HP5000/5100/5500 Printer
- HP6100 Printer
- HP9000s/10000s Printer
- Accounting System P&L, Balance Sheet, Cash Flow, A/R, A/P, Set-Up..
- Human Resource and Payroll Management.
- Business conduct.
- ISO9001 quality policy.
- Know-how, legal, & intellectual properties.
- Branding & competition.
- Printer operations, parts, RIPs, media, & error messages.
- Continuous Ink System installation.
- Ink technology, printhead technology, cartridge technology, filling technology.
- Warranty management.
- Printhead re-manufacturing.
- Customer service printer repair operation & management.
- Packaging.
- Distribution delivery.
The franchise has been transferred & continually adapted to many countries with good success.
visit SAM*INK Franchisees
Pass - Can apply for extra city franchise. Fail - Must clean up within 30-days or else will loose franchise.
- Who is the dedicated SAM*INK sales person? Y / *N (the asterisk * constitutes immediate failure)
- Who is the SAM*INK Certified DesignJet Engineer? Y / *N
- Is the franchisee selling a SAM*INK competitor's ink? *Y / N
- Was the SAM*INK brand and ink-products exhibited at the national trade show in the last 12-months? Y / *N
- Are ink-products clean or dirty? Y / *N
- Are ink-products functionally tested? Y / *N
- Where is the 30-days supply of ink-products stock for customers? Y / *N
- Were there more than 10 service complaints from customers in the last 12-months? Y / N
- Are the reception floor and furnitures clean or dirty? Y / N
- Are the reception area dust bins cleared or filthy? Y / N
- Is the reception area adequately lighted or dark? Y / N
- Does the reception area smell fresh or foul? Y / N
- Is the SAM*INK logo prominently displayed in the reception area? Y / N
- Are the reception staff wearing shoes or slippers? Y / N
- Are the reception staff wearing SAM*INK shirts? Y / N
- Are ink-products displayed in glass cabinets in the reception area? Y / N
- Is water provided in the reception area? Y / N
- Does production-area have safety exits? Y / N
- Is production-area adequately ventilated? Y / N
- Does production-area have fire alarm and fire extinguishers? Y / N
- Are spare-parts adequately stocked? Y / N
- Are invoices legal and legible? Y / N
- Are orders delivered on the next day? Y / N
- Is there a product price list? Y / N
- Are prices reasonable? Y / N
- Are promotion brochures stocked? Y / N
- Does promotional information respect Intellectual Properties? Y / N
- Are service engineer's visit reports filed? Y / N
- Are accounts receivables chased? Y / N
Financial Requirements and Start-Up Costs to Open a SAM*INK® Franchise
A minimum down payment or deposit of 10% of the franchise fee or USD5,000 is required when you purchase a new city unit-franchise.
The deposit must come from non-borrowed personal resources, which include cash on hand; securities, bonds, and debentures; vested profit sharing (net of taxes); and business or real estate equity, exclusive of your personal residence.
Since the franchise fee cost varies for an area-franchise, a master-franchise, and a unit-franchise from city to city, the minimum amount for a deposit will vary.
Generally, you will need a minimum of USD30,000 to setup a SAM*INK® franchise.
Operational break even is generally within 7 months.
Returns-On-Investment is generally within 12 months.
Individuals with additional funds may be better prepared for additional unit or area opportunities which SAM*INK® encourages.
SAM*INK® Franchise Financial Model (Start-Up)
| Criteria | Concept | ||
| 1 | Average Size |
100 m2 |
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| 2 | Average Manpower |
1 x Manager (Business) 1 x SAM*INK Certified Serviceman |
When business progress, add Admin staff, production etc. |
| 3 | Service Center Function |
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When there is refilling of cartridge and printhead re-manufacturing, will need raw-materials storage area |
| 4 | Service Center Service Offer |
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Will expand to training of unit franchisees |
| 5 | Stock |
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Out of stock situation is not acceptable to end-users |
| 6 | Equipment |
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Future Expansion
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| 7 | Corporate Identity |
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| 8 | Layout of Service Center | Physical Layout and interior designs from Tan or Jeron | |
| 9 | Locations | Consult Tan or Jeron |
| Month (USD) | ||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | |
| Sales of Products, 81 inks | ||||||||||||
| Sales of Products, Roland | ||||||||||||
| Sales of Service | ||||||||||||
| Total Sales | 3,217 | 6,433 | 9,650 | 12,866 | 16,083 | 19,300 | 22,516 | 25,733 | 28,949 | 32,166 | 35,383 | 38,599 |
| Less Cost of Goods Sold 81 | ||||||||||||
| Less Cost of Goods Sold Roland | ||||||||||||
| Total Cost of Goods Sold | 1,470 | 2,940 | 4,410 | 5,880 | 7,350 | 8,820 | 10,290 | 11,760 | 13,230 | 14,700 | 16,170 | 17,640 |
| GROSS PROFIT | 1,747 | 3,493 | 5,240 | 6,986 | 8,733 | 10,480 | 12,226 | 13,973 | 15,719 | 17,466 | 19,213 | 20,959 |
| Operating Expenses: | ||||||||||||
| Salary | ||||||||||||
| Rental | ||||||||||||
| Advertisement & Promotion | ||||||||||||
| Packing, Printing & Stationary | ||||||||||||
| Utilities & Telephone | ||||||||||||
| Insurance | ||||||||||||
| Delivery | ||||||||||||
| Others | ||||||||||||
| Royalty (1.9%) | ||||||||||||
| Total Expenses | 9,828 | 9,907 | 10,250 | 10,461 | 10,972 | 10,883 | 13,094 | 13,306 | 13,517 | 13,728 | 13,939 | 14,150 |
| Net Profit (or Loss) | (8,081) | (6,414) | (5,010) | (3,475) | (2,239) | (403) | (868) | 667 | 2,202 | 3,738 | 5,274 | 6,809 |
| Depreciation/Amortization: | ||||||||||||
| Equipment/Capital Depreciation | ||||||||||||
| Upfront Fee Amortization | ||||||||||||
| Total Depreciation/Amortization | 778 | 778 | 778 | 778 | 778 | 778 | 778 | 778 | 778 | 778 | 778 | 778 |
| Net Profit (Loss) after Depreciation & Before Tax | (8,859) | (7,192) | (5,788) | (4,253) | (3,017) | (1,181) | (1,646) | (111) | 1,424 | 2,960 | 4,496 | 6,031 |
| Tax | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) |
| NET PROFIT (LOSS) AFTER DEPRECIATION & TAX | (8,859) | (7,192) | (5,788) | (4,253) | (3,017) | (1,181) | (1,646) | (111) | 1,424 | 2,960 | 4,496 | 6,031 |
| Month (USD) | ||||||||||||
| 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | |
| Sales of Products, 81 inks | ||||||||||||
| Sales of Products, Roland | ||||||||||||
| Sales of Service | ||||||||||||
| Total Sales | 41,816 | 45,032 | 48,249 | 51,466 | 54,682 | 57,899 | 61,115 | 64,332 | 67,549 | 70,765 | 73,982 | 77,198 |
| Less Cost of Goods Sold 81 | ||||||||||||
| Less Cost of Goods Sold Roland | ||||||||||||
| Total Cost of Goods Sold | 19,110 | 20,580 | 22,050 | 23,520 | 24,990 | 26,460 | 27,930 | 29,400 | 30,870 | 32,340 | 33,810 | 35,280 |
| GROSS PROFIT | 22,706 | 24,452 | 26,199 | 27,946 | 29,692 | 31,439 | 33,185 | 34,932 | 36,679 | 38,425 | 40,172 | 41,918 |
| Operating Expenses: | ||||||||||||
| Salary | ||||||||||||
| Rental | ||||||||||||
| Advertisement & Promotion | ||||||||||||
| Packing, Printing & Stationary | ||||||||||||
| Utilities & Telephone | ||||||||||||
| Insurance | ||||||||||||
| Delivery | ||||||||||||
| Others | ||||||||||||
| Royalty (1.9%) | ||||||||||||
| Total Expenses | 16,361 | 15,648 | 16,783 | 16,995 | 18,226 | 17,417 | 19,628 | 19,839 | 20,050 | 20,261 | 20,472 | 20,684 |
| Net Profit (or Loss) | 6,345 | 8,804 | 9,416 | 10,951 | 11,466 | 14,022 | 13,557 | 15,093 | 16,629 | 18,164 | 19,700 | 21,234 |
| Depreciation/Amortization: | ||||||||||||
| Equipment/Capital Depreciation | ||||||||||||
| Upfront Fee Amortization | ||||||||||||
| Total Depreciation/Amortization | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 | 1,194 |
| Net Profit (Loss) after Depreciation & Before Tax | 5,151 | 7,610 | 8,222 | 9,757 | 10,272 | 12,828 | 12,363 | 13,899 | 15,435 | 16,970 | 18,506 | 20,040 |
| Tax | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) | (-) |
| NET PROFIT (LOSS) AFTER DEPRECIATION & TAX | 5,151 | 7,610 | 8,222 | 9,757 | 10,272 | 12,828 | 12,363 | 13,899 | 15,435 | 16,970 | 18,506 | 20,040 |
Letter Of Intent, LOI
This Letter of Intent confirms the understanding between [name of potential franchisee] ("Franchisee") and INKJET SYSTEMS Private Limited ("Franchisor") with respect to the principal terms and conditions under which the parties will negotiate for the acquisition of the Franchise (described in paragraph 1 below) by the Franchisee. The parties acknowledge that this Letter of Intent does not contain all the matters upon which an agreement must be reached in order for the Franchise to be granted.
This Letter of Intent is intended solely as a basis for further discussions and only paragraphs 5 to 9 of this Letter of Intent shall be legally binding upon the parties and their successors and assigns. Both parties understand and agree that unless and until a final and formal written agreement ('Franchise Agreement') has been executed by both parties, no contract agreement or any legal obligations of any kind whatsoever with respect to the Franchise (as set out in Paragraph 1) shall exist.
- Franchise. Subject to the satisfation of the terms and conditions contained in the Franchise Agreement, the Franchisee shall obtain from the Franchisor and the Franchisor will provide to the Franchisee
- a Unit Franchise to operate one Service Center under the name SAM*INK® in [ ]. OR
- an Area Franchise to operate # Service Centers under the name SAM*INK® in [ ]. OR
- a Master Franchise in [ ] with the right to sub-franchise. - Term. The Franchise rights mentioned in paragraph 1 shall be for # years, with the option to renew for # years.
- Franchise Fees. The franchise fee for the grant of the Franchise shall be:
a) Upfront Franchise Fee of [USD ] payable at the time of signing the Franchise Agreement;
b) Service Center Levy of [USD } for each Service Center to be opened subsequently; and
c) Royalty of [ ]% of the Franchisee's gross turnover. - Good faith negotiations. The Franchisee and the Franchisor agree to use reasonable diligence to commence good faith negotiations in order to execute a definitive Franchise Agreement. All terms and conditions, including any conditions precedent, concerning the grant of the Franchise shall be stated in the Franchise Agreement. The Franchisor shall, within # days after the Franchisee signs and returns this Letter of Intent, provide a draft Franchise Agreement to the Franchisee.
- Deposit. The Franchisee shall, upon signing this Letter of Intent, provide the Franchisor with a deposit amounting to [ ]% of the Upfront Franchise Fees as set out in Paragraph 3(a) above ("Deposit"). Deposit shall be payable by way of cash, VISA or MASTER credit card to be processed immediately. Provided that the Franchise Agreement is executed by [date and time], the Deposit paid by the Franchisee shall be used to offset the Upfront Franchise Fee payable upon the signing of the Franchise Agreement. In the event that the Franchise Agreement is not executed by [date and time], the Deposit shall be deemed forfeited by the Franchisor and the Franchisor shall be entitled to retain the same.
- Confidentiality. Each party shall at all times, during and after the negotiations regardless of whether the Franchise Agreement is executed, keep secret and confidential and shall not utilise and/or disclose to any third parties, unless the prior written approval of the other party has been obtained, any and all information, data, specifications, drawings, reports, accounts or other documents or things supplied or made available by the other party ("Confidential Information"). Each party shall take or cause to be taken such reasonable precautions as may be necessary to maintain secrecy and confidentiality and to prevent disclosure of any Confidential Information.
- Return of Materials. In the event that the Franchisee or the Franchisor decides that it does not wish to proceed with further negotiations or the execution of the Franchise Agreement, the Franchisee shall promptly deliver to the Franchisor all materials provided by the Franchisor to the Franchisee (and all copies thereof), or at the option of the Franchisor, destroy all such materials provided by the Franchisor and provide the Franchisor with written confirmation that it has destroyed all such materials.
- No Representation or Warranty. The Franchisee acknowledges that it has been advised to seek other appropriate independent advice and that the decision to agree to be bound by the obligations contained in this Letter of Intent and to enter into the Franchise Agreement has been taken solely on the basis of the personal judgment and experience of the Franchisee acknowledges that no representation, warranty, inducement or promise express or implied has been made by the Franchisor or relied upon by the Franchisee.
- Governing Law. This Letter of Intent shall be governed and construed in accordance with the laws of Singapore.
If you are agreeable to the above, kindly sign and return the enclosed copy of this letter.
We look forward to a good working relationship ahead.
Yours faithfully
__________________________
Name: Mr. Jeron Tayag
Designation: Franchise Manager
To: INKJET SYSTEMS Private Limited
We have read, understood, and hereby agree to accept the above terms and conditions.
_________________________
Name:
Designation:
For an behalf of [Name of Franchisee]
Date:
THIS UNIT FRANCHISE AGREEMENT (the "Agreement") is made on _________________________ ("Effective Date') between:
(1) INKJET SYSTEMS PTE. LTD., a company incorporated under the laws of the Republic of Singapore with its place of business...
(2) THE FRANCHISEE, particulars of which are set out in part 1 of Schedule A (the "Franchisee")
-
(The Franchisor and the Franchisee each shall be referred to as the "Party" and jointly as the "Parties").
BACKGROUND
(A) The Franchisor manufacturers printing-related products...
(B) The Franchisee wishes to obtain franchise rights to operate...
(C) The Franchisor has agreed to grant the Franchisee the rights to operate...
IT IS AGREED as follows:-
1. DEFINITIONS
(A) In this Agreement, the following expressions shall bear the following meanings...
(B) Unless there is something in the subject or context inconsistent with that construction...
(1) a reference to a statutory provision includes a reference to any modification, consolidation or re-enactment...
(2) words denoting one gender inlcude all other genders...; and
(3) if any period of time is specified from a given day...
(C) The Schedules shall have effect and be construed as an integral part of this Agreement.
(D) The headings in this Agreement are inserted for convenience of reference and shall be ignored in the interpretation and construction of this Agreement.
2. GRANT
(A) Subject to the terms of this Agreement, the Franchisor grants...
(B) Subject to the payment of the relevant fees...
(C) If the Franchisee fails to commence operation of the Business...
(D) All rights not expressly granted to the Franchisee are...
3. COMMENCEMENT AND TERM
This Agreement shall come into force upon the signing of this Agreement by both Parties...
4. EXTENSION OF THE AGREEMENT
(A) Subject to the conditions set out in this clause, upon the expiry of the Initial Term...
(B) The conditions for an extension of the Initial Term are:
(1) the Franchisee must have duly observed and performed all its obligations...
(2) the Franchisee pays to the Franchisor the Extension Fees...
(3) the Franchisee shall comply with the Franchisor's requirements...
(C) Upon the extension of the Initial Term being granted by the Franchisor...
5. FEES AND ROYALTIES
(A) In consideration for the rights granted under the Agreement, the Franchisee shall pay...
(1) the Upfront Fee less any deposit (as set out in Part 3 of Schedule A) which has been paid earlier...
(2) the Royalty as specified in Part 5 of Schedule A.
(B) The Franchiseeb shall pay the Upfront Fee to the Franchisor on or before the date of signing this Agreement by both Parties.
(C) For the avoidance of doubt, the fees payable under clause 5(A) are payable even if the Franchisee fails to set up the Outlet...
6. PAYMENTS
(A) Payment of all monies by the Franchisee to the Franchisor shall be made in United States Dollars...
(B) The time for payment of any sum due to the Franchisor...
(C) All payments to be made by the Franchisee to the Franchisor...
(D) Unless this Agreement specifically provides otherwise...
(E) The obligations under this clause shall survive the expiry or temination of this Agreement.
7. MANUAL
(A) The Franchisor shall provide the Franchisee with a copy of the Manual and any updates...
(B) The Franchisor may at its sole discretion update, amend or revise the Manual...
(C) All amendments to the Manual shall come into effect...
(D) The Manual and any updates, amendments or revisions are an integral part...
(E) The Franchisee shall keep its copies...
(F) The Franchisee shall obtain the Franchisor's prior written approval...
8. SUPPLIES
(A) The Franchisee shall purchase the Equipment and Materials only from the Franchisor or the Nominated Suppliers...
(B) The sale of the Equipment and Materials shall be subject to such terms and conditions...
(C) The Franchisor will use all reasonable commercial endeavours...
(D) Unless the terms of sale specify otherwise...
(E) Notwithstanding that the goods remain the property of the Franchisor...
(F) The Franchisee shall not pledge, encumber or in any way charge by way of security:
(1) any of the goods which are the property of the Franchisor...; and
(2) any bank accounts where the proceeds of the sale of the goods...
(G) Until such time as property in the goods passes from the Franchisor to the Franchisee...
(H) The Franchisee's right to possession of the goods...
(I) The Franchisor shall not be liable for any losses...
9. INITIAL OBLIGATIONS OF THE FRANCHISOR
In connection with the commencement of the Business...
(1) provide advice on site location...
(2) provide to the Key Person and other employees...
(3) assist during the commencement of the Business...
(4) provide advice on training of personnel and staffing.
10. CONTINUING OBLIGATIONS OF THE FRANCHISOR
(A) The Franchisor shall provide advice...
(B) The Franchisor shall assist the Franchisee...
(C) The Franchisor will provide further training...
(D) The Franchisor will provide to the Franchisee advice...
(E) The Franchisor shall, at its sole discretion...
(F) The Franchisor may introduce new Products and Services...
(G) The Franchisor shall at least once a year and at the Franchisee's costs, meet with the Franchisee...
(H) For the purpose of this Agreement, except otherwise specifically provided, any assistance or advice to be provided by the Franchisor to the Franchisee...
11. OBLIGATIONS OF THE FRANCHISEE
Lease of Outlet
(A) The Franchisee shall, at its sole cost and expense...
(B) The Franchisee shall not commence Business at the Outlet...
(C) The Franchisee shall use its best efforts...
Commencement of Business
(D) The Franchisee shall not commence the Business until:
(1) the Key Person and other employees have undergone training...
(2) the Outlet has been altered, refurbished, equipped, and fitted out...
Staff
(E) Unless otherwise agreed between the Parties, all staff shall have to undergo training...
(F) The Franchisee shall ensure that all its staff and any replacements for such staff receive adequate training...
(G) The Franchisee shall require all its staff to maintain high standards of service...
(H) The Franchisee shall maintain sufficient staff level...
Performance Target
(I) The Franchisee shall endeavour to achieve the Performance Target...
Products and Services
(J) The Franchisee shall only sell and/or provide Products and Services...
(K) The Products and Services shall be offered for sale...
(L) The Franchisee shall not supply...
(M) The Franchisee shall retail the Products and Services...
(N) The Franchisee shall not tamper with the products...
Compliance with System
(O) The Franchisee shall set up and operate the Business...
(P) The Franchisee shall not introduce any modifications...
(Q) The Franchisee shall accept and adopt any improvements...
(R) The Franchisee shall at times and as its highest priority conform...
Translation
(S) Unless the Franchisor specifically agrees otherwise...
Outlet
(T) The Franchisee shall at times maintain the standards of decoration...
(U) The Franchisee shall engage and bear all costs of designers...
(V) The Franchisee shall not alter or convert the Outlet...
(W) The Franchisee shall, at the reasonable request of the Franchisor...
(X) The Franchisee shall continuously operate the Business...
(Y) The Franchisee shall not carry on or permit to be carried on any other business at the Outlet...
Cooperation
(Z) The Franchisee shall diligently carry on the Business and use its best endeavours to promote...
Inspection
(AA) The Franchisee shall permit the Franchisor or its authorised representatives to visit and inspect the Outlet...
(BB) The Franchisee shall permit the Franchisor or its authorised representatives to audit the Franchisee's conduct of the Business at least once a year.
Feedback
(CC) The Franchisor reserves the right to communicate with any of the Franchisee's customers at any time during the Term...
Prompt payment of suppliers
(DD) The Franchisee shall promptly pay all suppliers of goods and services sold or provided to the Franchisee for the purpose of the Business, and shall pay the rent of the Outlet and all other expenses of and incidental to the carrying on of the Business when they are due.
No representation
(EE) The Franchisee shall make no statements...
Key Person
(FF) The Franchisee shall ensure that the Key Person is actively and continuously involved in the management and operation of the Business...
Undertaking
(GG) The Franchisee shall, within thirty (30) days of the signing of this Agreement, deliver to the Franchisor undertakings in the form...
Website
(HH) The Franchisee shall not set up any website in respect of the Business without obtaining the Franchisor's prior written approval.
Meetings
(II) The Franchisee shall attend all meetings called for by the Franchisor from time to time.
Costs of travel by Franchisor's personnel
(JJ) Unless this Agreement specifically provides otherwise, the Franchisee shall be responsible for the travel, accomodation and substinence costs of the Franchisor's personnel travelling...
12. ACCOUNTS AND RECORDS
The Franchisee shall maintain and keep accurate and separate records and accounts in respect of the operation of the Business in accordance with the generally accepted accounting priniciples ("GAAP") in the Country and in accordance with the guidelines set out in the Manual.
13. REPORTS
(A) The Franchisee shall provide to the Franchisor monthly reports containing details of the Gross Turnover of the Business...
(B) The Franchisee shall provide to the Franchisor quarterly reports containing details of the turnover...
(C) The Franchisee shall provide to the Franchisor an annual report covering such financial period...
(D) The Franchisee shall submit all other reports (including business plans), records and information as specified in the Manual...
14. MARKETING AND ADVERTISEMENTS
(A) The Franchisor shall provide the Franchisee with guidelines on the use of the Trademarks and the corporate identity.
(B) The Franchisor may in its sole discretion carry out marketing, advertising and promotional activities for the Business.
(C) The Franchisor may require the Franchisee to take part in special activities, including the holding of a conference for top customers...
(D) The Franchisee shall spend an amount at least equal to the Advertising Budget each calendar year for marketing...
(E) The Franchisee shall prepare and submit to the Franchisor no later than fifteen (15) days before the end of each calendar quarter a report giving details...
(F) All advertising and promotional activity undertaken by the Franchisee shall comply with guidelines and directions...
15. STATIONERY AND MARKING
(A) The Franchisee shall ensure that all its stationery, quoatations, invoices, promotional materials and advertisements include a statement that the Business is operated...
(B) The Franchisee shall use only such letter headings, invoices, signs, display materials, promotional literature...
16. INSURANCES
(A) The Franchisee shall at its own expense obtain and maintain with an insurance company acceptable to the Franchisor...
(B) The Franchisee shall notify the insurers of the Franchisor's interest and use its best endeavours to procure the entry of a note...
(C) The Franchisee shall not cause or permit any breach of any insurance policy...
17. RECORDAL OF LICENSE
The Franchisee shall, as and when required by and at no cost to the Franchisor...
18. IMPROVEMENTS
(A) If at any time during the Term, the Franchisee makes or discovers any improvements to the System...
(B) The Franchisee agrees that it shall not demand any payment for disclosing to and providing the Franchisor with the details...
19. EXPENSES
The Franchisee shall be solely responsible for all expenses of and incidental to its carrying on of the Business.
20. LAWS AND REGULATIONS
The Franchisee shall comply with all laws, by-laws, regulations, orders and other statutory requirements in force in the Country...
21. INTELLECTUAL PROPERTY AND INFRINGEMENT
(A) The Franchisee acknowledges that the Franchisor and/or its licensors are the owner and rightful proprietor of the Intellectual Property...
(B) The Franchisee will not use the Intellectual Property otherwise than as permitted by this Agreement.
(C) Any goodwill generated by the performance of the Franchisee of its obligations under this Agreement and the operation...
(D) The Franchisee shall not use the Trade Mark(s) as part of its corporate or business name or identity as its domain name...
(E) The Franchisee shall not use the Trade Mark(s) except in realtion to the Business, or as directed by the Franchisor.
(F) The Franchisee shall not use any name, mark, logo, design, symbol emblem, insignia or slogan...
(G) The Franchisee shall not do or omit to do anything, which may adversely affect the goodwill associated with the Franchisor...
(H) The Franchisee shall promptly notify the Franchisor of any and all circumstances coming to its attention...
(I) The Franchisee shall under no circumstances settle or compromise any claim...
(J) The Franchisee shall immediately inform the Franchisor of any threat, action, proceedings, claim or demand...
(K) Any damages or monies recovered from third parties in any action or proceedings regarding the Intellectual Property shall belong to the Franchisor.
(L) The Franchisor and/or its licensors do not make any warranty in relation to the Intellectual Property...
(M) The Franchisee shall not apply for registration of the Intellectual Property in its own name but it shall render all necessary assistance...
(N) This clause (with the exception of sub-clauses (H) and (J) shall survive the expiry or termination of this Agreement.
22. CONFIDENTIALITY
(A) Each party shall during the Term of this Agreement and after its termination or expiry, keep secret and confidential and shall not disclose...
(B) Each Party shall take or cause to be taken such reasonable precautions as may be necessary to maintain secrecy...
(C) Such Confidentiality Information may be disclosed by a Party if and only if the Party is required to do so in compliance with the law...
(D) The foregoing obligations of confidentiality shall not apply to information which either Party proves is information which:
(1) was at the time of disclosure, or thereafter falls, in the public domain without wilfulness or misconduct of either Party;
(2) prior to disclosure, was already in the receiving Party's possession either without limitation on disclosure...
(3) is independently developed by the receiving Party.
(E) The obligations under this clause shall survive the termination or expiry of this Agreement.
23. NON-COMPLETION
(A) During the Term of this Agreement and for a period of one (1) year after its termination or expiry...
(1) anywhere in the world;
(2) or if sub-clause (A)(1) is held to be unenforceable, in the Country;
(3) or if sub-clauses (A)(1) and (2) are held to be unenforceable, in the same city as any Business operated by the Franchisor...
(4) or if sub-clauses (A)(1) and (3) are held to be unenforceable, within a ten (10) kilometre radius...
(B) During the Term of this Agreement and for a period of one (1) year after its termination or expiry...
(1) solicit the custom of any person or entity that has been a customer of the Franchisee...
(2) employ or solicit for the purpose of potential employment any of the Franchisor's employees...
(C) The undertaking of the prohibited activities set out in sub-clauses (A) and (B) directly or indirectly by:
(1) any corporation or business entity related to the Franchisee;
(2) any of the Franchisee's shareholders, directors or partners...
(3) any corporation or business entity in which any of the Franchisee's shareholders, directors, or partners...
(D) The Franchisee shall obtain from all its employees undertakings not to compete with the Business during the term of their employment and for a period of one (1) year...
24. TAXES
(A) All fees payable by the Franchisee to the Franchisor under this Agreement are nett of any taxes, levies or duties...
(B) The Franchisor shall be entitled to call for and the Franchisee shall be required to produce such invoices or any other document...
25. TRANSFERABILITY OF RIGHTS AND OBLIGATIONS
(A) Unless othewise specifically provioded for, the Franchisee may not assign this Agreement or any of its rights and obligations unless the Franchisor's prior written approval...
(B) The Franchisor may at any time transfer its rights to the Intellectual Property and/or its obligations under this Agreement...
26. INDEMNITY
(A) The Franchisee shall indemnity and keep indemnified the Franchisor from and against any and all losses, damages, expenses...
(1) any neglect or default of the Franchisee or its agents, employees, partners, directors or licensees...
(2) the use of the Intellectual Property by the Franchisee or its agents, employees, partners, directors or licensees...
(3) The indemnity provided by the Franchisee pursuant to this clause shall survive the expiry or termination of this Agreement...
27. TERMINATION
(A) This Agreement shall terminate immediately by notice in writing from one Party to the other upon the happening of any of the following events:
(1) if this Agreement or any part of it ceases to be in conformance with the laws of the Country...
(2) if any proceedings are commenced for the liquidation, discolution or bankruptcy of the other Party...
(B) The Franchisor may terminate this Agreement immediately by notice in writing to the Franchisee in the event that:
(1) the Franchisee has breached any one or more of the terms and condirions of this Agreement...
(2) the Franchisee has breached the same obligation three (3) times or more in a period of twelve (12) months...
(3) the Franchisee is in default of payment of any monies due undee this Agreement and has failed to make good...
(4) any account, record or statement required to be maintained or rendered by the Franchisee under this Agreement is found to be untrue or misleading...
(5) the Franchisee ceases or threatens to cease to carry on Business except for the bona fide purpose of amalgamation...
(6) any change shall occur in the management, ownership, or control of the Franchisee without the Franchisor's prior written approval;
(7) the franchisee shall be convicted of any criminal offence or is in the opinion...
(8) the Franchisee or any officer or employee of the Franchisee gives to the Franchisor any false or misleading information...
(9) the Franchisee compounds with its creditors or has a receiver appointed in respect of the whole or any part of its assets;
(10) a writ of distress or execution or other process of any court is levied or issued against any of the property of the Franchisee...
(11) the Key Person (including any substitute appointed in accordance with this Agreement) of the Franchisee dies or becomes incapable...
(C) The Franchisee shall not be entitled to a refund of any fees paid or any compensation from the Franchisor...
(D) The Franchisee may terminate this Agreement immediately by notice in writing to the Franchisor in the event that:
(1) the Franchisor has breached any one or more of the terms or conditions of this Agreement...
(2) the Franchisor ceases or threatens to cease to carry on business except for the bona fide purpose of amalgamation...
(3) the Franchisor compounds with its creditors or has a receiver appointed in respect of the whole or any part of its assets; or
(4) a writ of distress or execution or other process of any court is levied or issued against any of the property...
(E) The rights of termination provided herein are without dergation from the rights of termination provided elsewhere in this Agreement or by law.
28. EFFECT OF TERMINATION
(A) Upon the expiry or termination of this Agreement:
(1) the Franchisor shall have the option to purchase Products, Equipment and Materials, fixtures, fittings...
(a) the Franchisor shall notify the Franchisee of its interest to purchase...
(b) within fourteen (14) days of the date of the Franchisor's notification...
(c) the Franchisor will inspect the Equipment and Materials, fixtures, fittings...
(d) the Franchisor shall have the first option (but not the obligation)...
(e) the Parties shall complete the sale and purchase within fourteen (14) days...
(2) the Franchisee shall cease to carry on the Business, or any other business involving maintenance and repair services...
(3) the Franchisee shall cease to have the right to use the Intellectual Property and shall forthwith remove all representations of or references...
(4) the Franchisee shall immediately deliver up to the Franchisor all copies of the Manual...
(5) the Franchisee shall destroy at its own expense all of the Products, Equipment...
(6) the Franchisee shall settle all outstanding accounts and perform all outstanding obligations...
(7) the Franchisor and Franchisee shall execute a joint statement confirming the termination of the Agreement...
(8) the Franchisor shall have the option of taking a transfer or assignment of the premises for the Outlet...
(a) if it owns the premises of the Outlet, grant a lease to the Franchisor...
(b) if the premises of the Outlet are leased from another party...
(B) The expiry of termination of this Agreement howsoever caused shall be:
(1) without prejudice to the rights of any Party against the other subsisting at the date of expiry...
(2) without prejudice to any clause which by operation of law survives or is specifically stated to survive the expiry...
29. ACT AS PRINCIPAL
(A) The relationship established between the Franchisor and the Franchisee shall be that of a licensor and licensee...
(B) Nothing in this Agreement shall constitute the Franchisee as the agent or legal representative of the Franchisor for any puposes whatsoever.
30. FORCE MAJEURE
(A) Neither Party shall be liable for any failure to perform or delay in performance of its obligations hereunder caused by an act of God...
(B) In the event that any delay in the performance of either Party's obligations under this Agreement due to Force Majeure exceeds one (1) month...
31. WAIVER
(A) None of the Franchisor's rights under this Agreement shall be deemed to be waived unless the Franchisor confirms the waiver by notice in writing to the Franchisee.
(B) The waiver by either Party of any of the terms or conditions of this Agreement shall not prejudice any remedy accruing to or the insistence of the strict rights of the waiving Party...
32. SEVERABILITY
(A) The invalidity or unenforceable for any reason of any part of this Agreement shall not prejudice or affect the validity or enforceability...
(B) While the Parties consider that the restrictions and clauses set out in this Agreement are reasonable as between themselves...
33. NOTICES
(A) All notices, communications, demands, request, approvals or consents required to be given or made under this Agreement...
(B) Any notices, communications, demands, requests, approvals or consents shall be deemed to be duly given and received:
(1) if personally delivered, on the day of delivery;
(2) if sent by pre-paid mail from and to addresses within the same country...
(3) if sent by pre-paid mail from and to addresses in different countries, five (50 days after the same is sent;
(4) if sent by facsimile or electronic mail, on the day of sending provided a confirmation copy...
(C) Either Party may from time to time by written notice to the other designate a different address applicable or designate a different person...
34. GOVERNING LAW AND SETTLEMENT OF DISPUTES
(A) The terms and conditions of this Agreement shall be governed by and determined in accordance with the laws of Singapore...
(B) The Parties shall use their best endeavours to negotiate an amicable settlement without the involvement of any third party...
(C) Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination...
(D) The arbitration shall be conducted in Singapore...
35. LEGAL COSTS
The Franchisee shall bear the legal costs, which may be incurred by the Franchisor in the event that the Franchisee requires any amendment...
36. GENERAL PROVISIONS
(A) This Agreement sets out and shall constitute the entire agreement between the Parties and shall superscale any and all promises...
(B) The Franchisee acknowledges that the Franchisor has not made any oral or written representation or promise to the Franchisee...
(C) The Franchisee shall bear the stamp duty or any other duty payable on this Agreement pursuant to the laws of the Country...
(D) This Agreement shall ensure for the benefit of and be binding upon the Parties and their successors in title or permitted assigns...
(E) The acceptance by the Franchisor of any report or account submitted by the Franchisee pursuant to this Agreement...
(F) No right or remedy conferred upon or reserved to the Parties is intended to be, nor shall be deemed, exclusive of any other right or remedy...
(G) In the event of any inconsistency between the provisions of the Schedules, the Manual and the terms of this Agreement, priority shall be given in the order as follows:
(1) the terms of this Agreement;
(2) the Schedules;
(3) the Manual.
(H) Save as expressly provided otherwise, a person who is not a party to this Agreement has no right under the Contracts...
(I) The Parties agree to sign any and all appropriate instruments and documents, and otherwise cooperate with each other...
(J) No provision of this Agreement will be construed adversely to a Party solely on the ground...
(K) All financial data provided by the Franchisor to the Franchisee is purely informative...
IN WITNESS OF WHICH two original copies of this Agreement have been executed by the Parties.
For and on behalf of
INKJET SYSTEMS PTE. LTD.
By :___________________________
Name :___________________________
Designation:___________________________
For and on behalf of
[NAME OF UNIT FRANCHISEE]
By :___________________________
Name :___________________________
Designation :___________________________
| CHP | SUBJECT DESCRIPTION | PAGE |
| 1. |
MANUAL SCOPE AND PURPOSE 1.1 Introduction 1.2 Usage of Manual 1.3 Restrictions to Usage 1.4 Amendment Procedure 1.5 Confidentiality 1.6 Franchising as a Business Partnership 1.7 Responsibilities of the Franchisor 1.8 Responsibilities of the Franchisee |
1-1 |
| 2. |
AN OVERVIEW 2.1 About Us 2.2 Our Franchise Concept 2.3 Our Franchise Package 2.4 Benefits to Franchisee |
2-1 |
| 3. |
CORPORATE IDENTITY 3.1 Policy Guidelines 3.2 Specifications |
3-1 |
| 4. |
BRAND AND SERVICE CATEGORIES 4.1 Introduction 4.2 Services & Products |
4-1 |
| 5. |
SITE SELECTION AND SETTING UP 5.1 Site Selection 5.2 Pre-opening Legislative Requirements 5.3 Design and Build - Scope of Assistance 5.4 Construction Specifications 5.5 Supply of Furniture and Equipment 5.6 Pre-opening Planning and Checklist of Activities 5.7 Launch of the Service Center |
5-1 |
| 6. |
SERVICE CENTER OPERATIONS 6.1 Organizational Structure 6.2 Daily Operating Procedure (includes General Housekeeping Functions) 6.3 Logistics, Packaging & Shipping 6.4 Cashiering Procedures and Cash Policies 6.5 Security and Safety |
6-1 |
| 7. |
PRODUCTS DISPLAY 7.1 Introduction 7.2 Guidelines on Products Display |
7-1 |
| 8. |
INVENTORY MANAGEMENT 8.1 Inventory Stock and Minimum Level 8.2 Ordering and Restocking 8.3 Product Recalls |
8-1 |
| 9. |
CUSTOMER RELATIONS 9.1 Customer Service Standards 9.2 Handling Customer Complaints |
9-1 |
| 10. |
HUMAN RESOURCES 10.1 Policy Scope 10.2 Job Description 10.3 Human Resource Policies and Guidelines 10.4 Human Resouce Diversity Policies 10.5 Business Conduct |
10-1 |
| 11. |
TRAINING AND STAFF DEVELOPMENT 11.1 Overview 11.2 Pre-Opening Training 11.3 On-Going Training |
11-1 |
| 12. |
MARKETING POLICIES AND PRACTICES 12.1 Overview 12.2 Marketing Objectives 12.3 Advertising and Promotions Budget 12.4 Advertising and Promotion Activities 12.5 Monthly Promotions & Ad-Hoc Promotions 12.6 Annual Events (Trade Shows) |
12-1 |
FRANCHISE MANAGER JOB DESCRIPTION
| No. | Key Criteria | Remarks |
| 1 | Key Responsibilities:
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| 2 |
Business Development:
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| 3 |
Franchise Relationship Management:
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| 4 |
Legal Issues
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| 5 |
Training:
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